Reflective Consultation/Coaching

Reflective Coaching in Human Services

Reflective Coaching is a relational process facilitated by a coach with human service professionals in an individual setting or in a group setting. Where the professionals understanding of self in their work is reflected on.  The reflection process is utilized to enhance self-awareness and evoke curiosity. To challenge seen and unseen biases.  It is hard to be judgmental of that which you are curious about.  When a professional has a better understanding of self, they will in turn better understand how they impact service recipients, colleagues, stake holders, etc.  Our personal stories guide our thinking and our thinking guides our behavior; when these go un-checked the unintended consequences can be at the expense of service recipients.  We all play an active role in our personal and professional lives.  Gaining a deeper understanding of why we think, feel or act the way we do enhances our ability to connect with others and directly impacts outcomes.  Reflective Coaching encourages the parallel process to continue outside of the coaching relationship and with others.  Reflective Coaching is not therapy but should feel therapeutic, it enhances one’s emotional intelligence and gives the professional an increased vigor for their work.  Human service professionals are purpose driven people and Reflective Coaching reconnects them to the deep rooted “why” for their work!

Topic Trainings.

 

EQ in Human Services.

This training will guide you through 1. What is emotional intelligence and 2. How to strengthen and use your emotional intelligence both in work and in life.  EQ has been a buzz word that is growing. It has been researched and suggested by the research the EQ may be much more important to life outcomes and happiness than IQ.  But what is EQ?  This training is  a good introductory session to learn what EQ is and a broad view of how to strengthen and utilize your own.  This training would be better suited not called “training” in the traditional sense, because you will be given ample opportunity to self-develop through self-reflection, so you will be involved and leaning into the learning, not sitting back and being lectured at.

Self-Care into Self+Care

Facilitated conversation on what is self+care and how do you practice self+care.  The conversation includes discussion on participants expectations of self+care and are the expectations realistic, if not how to find realistic and doable self+care options.  Also, a current discussion on self+care during a pandemic!

EMBODYING Emotional Intelligence

This training is for anyone/team/system that is ready to move beyond just knowing “what” emotional intelligence is, and into knowing how to live with emotional intelligence! This training is fun, engaging and can be adapted as a “keynote” presentation. This is my passion presentation; I use my personal journey and research to lead you to the possibility of embodying emotional intelligence.

Professional Dangerousness: When Helping Systems Cause Harm

The term Professional Dangerousness was first described in Dangerous Families (Dale, Davies, Morrison & Waters, 1986), which examined how the personal and emotional responses of professionals to their work — and to the families they encounter — shape their performance in ways that can unintentionally increase risk. Tony Morrison went on to develop the concept throughout his career, most notably in his work on the emotional effects of child protection practice on the worker (Morrison, 1990). In the four decades since, Professional Dangerousness has been described and illustrated across the child protection literature through recognizable mechanisms — including the Rule of Optimism (Dingwall, Eekelaar & Murray, 1983), disguised compliance, relational avoidance, and closure — yet for most of its history it was never formally defined in a single authoritative source. That has now changed: The Professional Dangerousness Collective has offered the first formal definition of the concept, honoring Morrison's framing while intentionally expanding it beyond child protection to all human service providers and to the systemic levels — individuals, teams, organizations, and broader systems — where it lives. This training builds on that definition and invites participants to engage with Professional Dangerousness as a living concept that applies to every role in the human service system.

Grounded in this research lineage, the training extends Professional Dangerousness beyond social work to the full network of professionals who touch a family's life — eligibility workers, office support staff, child support workers, adult and disability service workers, supervisors, and leaders. Participants will explore how well-intentioned attitudes, assumptions, and behaviors can collude with or compound risk; how personal history, stress, and emotional avoidance quietly distort professional judgment; and how self-awareness and reflective practice serve as the primary safeguards. Because Professional Dangerousness lives in individuals, teams, organizations, and systems alike, this training is for anyone whose work shapes the safety and wellbeing of the people they serve.

Building Relationship-based Systems in Human Services.

Facilitated conversation with human service system leaders, practitioners and recipients about how relationships matter most in the work of human serving fields. Self-awareness of our own need for relationships is built in this training through self-reflections. The training wraps up with a call to action regarding the NEED for nurturing relationships as the primary catalyst to family and child wellbeing.

The use of Visioning in Child Welfare

Facilitated conversation around the use of reflective visioning. We look at different parts of your system and apply visioning, with leadership we ensure you have a system vision that is painted with words and a vision for all people supervised by you. Because parallel process is pivotal, next with staff we vision for families and children that you are working with. This is where social workers paint the picture of families well, they vision them well. Then they are charged with sharing this vision with the families and encouraging the families to vision themselves well. THIS IS A NEW PROCESS AND IS IN THE BUILDING/RESEARCH STAGE!! Join the innovation!

The Art of Difficult Conversations.

Clear communication is kind.  Yet in the work of child welfare and human services we often skirt around, avoid or too harshly deliver messages to clients out of our own fear of the information.  We too easily forget that we are working in relationship with adults, children and families. To effectively have difficult conversations you have to start with connection.  This training will discuss what gets in our way, you will identify for yourself what gets in your way and we discuss the importance of working through this and find ways to become more comfortable with having difficult conversations.

Reflective Practice in Child Welfare

Facilitated conversation to set foundational language with your group around “what” reflective practice is and “how” it can be built into human service systems. We talk through the basics of reflection, self+reflection leading to self+awareness, how self+awareness is the first building block of emotional intelligence.

 

Meet your Coach:

Jessica Hoeper, MSW, LISW,

IMH-E®/Reflective Supervisor & Infant Family Specialist

Jessica is a MN licensed independent social worker with over 20yrs of human service experience, in the roles of child and family services supervisor, child protection social worker, juvenile justice social worker, mental health practitioner, and currently as a consultant/trainer/coach and adjunct social work instructor.  Jessica has a passion for reflection and making it accessible to practitioners.  Jessica’s Reflective Coaching strategy is informed by and draws from her training in coaching and infant mental health’s reflective consultation/supervision models. Personally, Jess is also a mother of five, raising her kids with her husband, on a farm in central Minnesota.

 

Reflective Coaching Path™️

I can walk you through the framework for Reflective Coaching, it is the use of “wondering around”. This Coaching framework is being designed with accessibility to those leading in the human service field NOW.